Stephen White

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Activity overview

Latest activity by Stephen White
  • Stephen White created an article,

    Microsoft Windows Blocks Downloaded GFI Software File

    Overview This article will give instructions for unblocking executable files that Microsoft Windows may block when downloading.  Instructions on preventing Microsoft WIndows from blocking an instal...

  • Stephen White created an article,

    Post-License Expiration "Grace Period" for GFI Products

    Overview This article describes the details of the licensing/subscription grace period for GFI products. The grace period is defined as the period that the software will continue to function after ...

  • Stephen White created an article,

    Combining Information from Multiple Accounts into One in the GFI Accounts Portal

    Overview Sometimes when you sign up for new accounts, an alternate email address is used.  When the licenses are generated and sent to you, they are under that email address rather than the one tha...

  • Stephen White created an article,

    Upgrading License Keys for GFI Products

    Overview This article provides information on upgrading your GFI license key to the current version.    Diagnosis Upgrading to a major release of any GFI product (for example, from version 10 to 11...

  • Stephen White created an article,

    Contacting GFI Sales

    Overview This article describes how to reach out to the GFI Sales Team for any queries within their scope of support.   Prerequisites Be prepared to provide the following information: The name and...

  • Stephen White created an article,

    Opening a New GFI Support Ticket

    Overview This guide will walk you through the steps of submitting a new ticket to reach our support in the help center.     Solution When you first access the GFI Support Portal you will be asked ...

  • Stephen White created an article,

    How to Add a User in the GFI Accounts Portal

    Overview GFI Accounts Portal allows users that are members of the Accounts administrator groups to manage users for their accounts. By default, the primary contact for an account is member of the A...

  • Stephen White created an article,

    Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

    Overview GFI Accounts Portal allows users that are members of the Accounts administrator groups to manage users for their account.  These users can activate licenses and access the subscription tab...

  • Stephen White created an article,

    Finding Authorized GFI Resellers and Distributors

    Overview GFI sales uses a reseller model for distributing software.  Customers will purchase through a reseller to obtain GFI products.  Customers would also use resellers to perform license renewa...

  • Stephen White created an article,

    Unable to Access the GFI Training Portal

    Overview This article gives the process to follow if the GFI Training Portal cannot be accessed. Information Note: GFI resellers access the GFI Training Portal to get certification on products that...